Actual dialogue of a former WordPerfect Customer Support employee. (Now
I know why they record these conversations!):
Operator: ';Ridge Hall, computer assistance; may I help you?';
Caller: ';Yes, well, I'm having trouble with WordPerfect.';
Operator: ';What sort of trouble??';
Caller: ';Well, I was just typing along, and all of a
sudden the words went away.';
Operator: ';Went away?';
Caller: ';They disappeared.';
Operator: ';Hmm So what does your screen look like now?';
Caller: ';Nothing.';
Operator: ';Nothing??';
Caller: ';It's blank; it won't accept anything when I type.';
Operator: ';Are you still in WordPerfect, or did you get out??';
Caller: ';How do I tell?';
Operator: ';Can you see the C: prompt on the screen??';
Caller: ';What's a sea-prompt?';
Operator: ';Never mind, can you move your cursor around the
screen?';
Caller: ';There isn't any cursor: I told you, it won't
accept anything I type.';
Operator: ';Does your monitor have a power indicator??';
Caller: ';What's a monitor?';
Operator: ';It's the thing with the screen on it that looks like
a TV. Does it have a little light that tells you
when it's on??';
Caller: ';I don't know.';
Operator: ';Well, then look on the back of the monitor and
find where the power cord goes into it. Can you see
that??';
Caller: ';Yes, I think so.';
Operator: ';Great. Follow the cord to the plug, and tell me if
it's plugged into the wall.
Caller: ';Yes, it is.';
Operator: ';When you were behind the monitor, did you notice
that there were two cables plugged into the back of
it, not just one??';
Caller: ';No.';
Operator: ';Well, there are. I need you to look back there
again and find the other cable.';
Caller: ';Okay, here it is.';
Operator: ';Follow it for me, and tell me if it's plugged
securely into the back of your computer.';
Caller: ';I can't reach.';
Operator: ';Uh huh. Well, can you see if it is??';
Caller: ';No.';
Operator: ';Even if you maybe put your knee on something and
lean way over??';
Caller: ';Oh, it's not because I don't have the right
angle - it's because it's dark.';
Operator: ';Dark??';
Caller: ';Yes - the office light is off, and the only
light I have is coming in from the window.
Operator: ';Well, turn on the office light then.';
Caller: ';I can't.';
Operator: ';No? Why not??';
Caller: ';Because there's a power failure.';
Operator: ';A power......... A power failure? Aha, Okay, we've
got it licked now.Do you still have the boxes and manuals and
packing stuff your computer came in??';
Caller: ';Well, yes, I keep them in the closet.';
Operator: ';Good. Go get them, and unplug your system and pack
it up just like it was when you got it. Then take
it back to the store you bought it from.';
Caller: ';Really? Is it that bad?';
Operator: ';Yes, I'm afraid it is.';
Caller: ';Well, all right then, I suppose. What do I tell them??';
Operator: ';Tell them you're too f*%king stupid to own a computer!!!!!';Who helps the helpline people? :)?
LMAO. That is hilarious and probably a true story.Who helps the helpline people? :)?
I actually laughed out loud the first time I heard this story, about ten years ago.
Some people...some people's kids.....???!!!!
hahah... thats too bad! lol
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