Should this guy be fired?

This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for ';Termination without Cause.';





Actual dialogue of a former WordPerfect Customer Support employee.


(Now I know why they record these conversations!):





Operator: ';Ridge Hall, computer assistance; may I help you?';


Caller: ';Yes, well, I'm having trouble with WordPerfect.';


Operator: ';What sort of trouble??';


Caller: ';Well, I was just typing along, and all of a sudden the words went away.';


Operator: ';Went away?';


Caller: ';They disappeared';


Operator: ';Hmm. So what does your screen look like now?';


Caller: ';Nothing.';


Operator: ';Nothing??';


Caller: ';It's blank; it won't accept anything when I type.';


Operator: ';Are you still in WordPerfect, or did you get out??';


Caller: ';How do I tell?';


Operator: ';Can you see the 'C: prompt' on the screen??';


Caller: ';What's a sea-prompt?';


Operator: ';Never mind, can you move your cursor around the screen?';


Caller: ';There isn't any cursor; I told you, it won't accept anything I type.';


Operator: ';Does your monitor have a power indicator??';


Caller: ';What's a monitor?';


Operator: ';It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??';


Caller: ';I don't know.';


Operator: ';Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??';


Caller: ';Yes, I think so.';


Operator: ';Great. Follow the cord to the plug, and tell me if it's plugged into the wall.


Caller: ';Yes, it is.';


Operator: ';When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??';


Caller: ';No.';


Operator: ';Well, there are. I need you to look back there again and find the other cable.';


Caller: ';Okay, here it is.';


Operator: ';Follow it for me, and tell me if it's plugged securely into the back of your computer.';


Caller: ';I can't reach.';


Operator: ';OK. Well, can you see if it is??';


Caller: ';No.';


Operator: ';Even if you maybe put your knee on something and lean way over??';


Caller: ';Well, it's not because I don't have the right angle -- it's because it's dark.';


Operator: ';Dark??';


Caller: ';Yes - the office light is off, and the only light I have is coming in from the window.';


Operator: ';Well, turn on the office light then';


Caller: ';I can't.';


Operator: ';No? Why not??';


Caller: ';Because there's a power failure.';


Operator: ';A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??';


Caller: ';Well, yes, I keep them in the closet.';


Operator: ';Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.';


Caller: ';Really? Is it that bad?';


Operator: ';Yes, I'm afraid it is.';


Caller: ';Well, all right then, I suppose. What do I tell them??';


Operator: ';Tell them you're too stupid to own a computer!!!';Should this guy be fired?
Thats the best laugh I've had in ages!!!





I'm actually in tears!!! Oh dear!!!





Reminds me of my colleague (who I think should be on pension). Whenever he recieves an email that needs a reply he prints it out and with a pen writes down the reply and places it on the senders desk!!!





Oi... I think the world is moving on too fast for some people. LOL!!!





Star for you!!!Should this guy be fired?
Haha - top stuff mate..
lmao!





Out of all the funny tech support stories ive read, i think this one is one of the best! But the techie's right - the user is waaay too stupid to use a computer.





sea prompt?!! XD





I recently recieved a doc that listed all of the shortcuts for the computer, and decided to forward it to the secretaries and PAs here where i work. Later, i heard one of them couldnt find the ';winky'; (Windows Key) button! Not brilliant, but pretty funny when you think about it!
I agree with you, he should have been promoted.....ahahahahahahahahaha!
Lol!


Thats was good.


^_^
Very funny but I think it is also an urban legend have seen this joke now for more than a year in my e mail. But he should have been promoted.
EXCELLENT....thank you so much....
Ha Ha Ha Ha, one of the best jokes in a long time. Thank you for sharing this. It is too good not to pass on. Top stuff !!!!
This too funny for words, but a couple of years ago it could have been me. I went to computer class to learn before I purchased and the first thing I was taught was the plug into the wall , then second is it turned on and third was check for power!!!! C-prompt was a sign that I lost the program and upon occasion I lost it!!! It makes you feel so smart. Try buying the computer professor 80.00 a whack thats what he could have used!!!!
Lol shame poor guy!
Great joke, thanks for the laugh that made my colleagues think that I,m on some of the drugs that we discovered in a raid this morning!
Well that is customer service is for you at its best


I think it is the first time a customer wasn't F..Ked by customers service . THUMBS UP FOR THE OPERATOR
Lol - die waarheid maak seer or the truth hurts

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